As the packaging and printing industry continues to develop, while equipment performance is undoubtedly important, what truly determines a company's long-term development is the all-round service capabilities and response speed behind the equipment. The machines produced by the company are mainly divided into stack type flexo printing machines, central drum flexo printing presses and gearless flexographic printing machines. To enable every partner to truly achieve production efficiency improvement and cost structure optimization after investing in flexo printing machine, we launch a brand-new, upgraded full-cycle integrated service system for flexo printing machines, covering the pre-sale, in-sale and after-sale stages. With more complete, transparent and professional service standards, we aim to create value for customers throughout the entire process from planning to production.
1.Pre-sale Service: Communication to Resolve All Issues
Scientific planning is the first step to success. We ensure that every customer can make the most reasonable equipment selection based on a thorough understanding of the benefits, rather than taking risks in "blind investment" and trial and error.
A:During the pre-sale stage, we always focus on the customer's needs. Through in-depth communication and process analysis, we help customers clarify their production positioning and future expansion strategies. We conduct a systematic assessment from multiple dimensions, including material characteristics, printed product structure, printing color units, speed requirements, market size, and budget planning, and provide customized solutions and factory layout designs. We believe that scientific planning is the first step to success, enabling every customer to make the most reasonable equipment selection based on a thorough understanding of the benefits, rather than taking risks in "blind investment" and trial and error.
B:Before officially confirming the purchase plan, we offer professional paid sampling services to our customers to verify the performance of the flexo printing machine and process capabilities through real production results. Customers only need to provide their materials and design files, and our technical team will take it from there. We carefully review the product structure and production requirements, decide on the most suitable printing setup, and then run a real sample on the flexo machine under actual production conditions. This allows us to clearly demonstrate color accuracy, registration stability, ink adhesion and fine detail performance-just as they would appear in mass production. The paid sampling service helps customers evaluate real output results before making a purchasing decision, and many clients also use the finished samples directly when presenting to their own buyers, since a tangible sample is far more convincing than a parameter sheet and often becomes the key to securing new orders.
Printing Sample
C:To enable customers to have a more intuitive understanding of the equipment manufacturing process and quality management system, our factory is open for visits by appointment. We welcome customers to visit the site and experience the flexographic printing machine production workshop, processing equipment, and assembly process at close range. They can fully experience every key link from the precise processing of components, strict quality inspection to the overall machine debugging and testing. During the visit, our technical engineers will accompany the entire process, providing process explanations and sharing real case studies to help customers clearly understand the flexo printing equipment stability, intelligence level, and future upgrade space. The transparent and open display of factory strength is the best proof of our confidence in quality and an important starting point for establishing long-term trust and cooperative relationships.
2.During the sales process: Transparent procedures + Professional installation and commissioning + Full traceability
A:In the financial stage, we understand that every customer has different budget plans and project timelines, so we offer a range of flexible and secure payment options. These include phased payments, letters of credit (L/C), telegraphic transfers (T/T), and tailored financing plans for specific projects, allowing customers to choose a structure that best fits their cash flow and investment needs. Clients can select the most suitable payment model based on their own capital arrangements and production plans, enabling effective cash flow management and the dispersion of investment pressure. This not only ensures clients' oversight over the progress and quality of the equipment but also demonstrates our full confidence in our manufacturing and delivery capabilities.
B:Once the equipment enters the manufacturing and delivery process, we adhere to strict and transparent standards. Each flexo printing machine project is assigned a dedicated service team, with real-time updates on production progress through a visual management system. Before packaging, comprehensive performance testing, quality records, and video demonstrations are completed to ensure that every detail of the equipment can stand up to market scrutiny. Upon arrival at the client's site, experienced engineer teams handle installation, commissioning, and training, assisting clients in quickly achieving stable mass production and realizing the fastest return on investment and competitive advantage enhancement.
3.After-sales Guarantee: Continuous Partnerships
A:What truly demonstrates responsibility and professionalism is the continuous service support during the after-sales maintenance stage. The accessory storage and the international logistics network further enhance the maintenance efficiency and help customers avoid downtime risks.
B:In after-sales service, our priority is fast and effective remote support. Our engineers can instantly check key parameters, locate the issue, and give clear solutions without waiting for on-site service, which greatly reduces downtime and loss. We also offer remote video guidance, walking customers through settings calibration, parts inspection, consumable replacement, and process optimization step by step. In addition, we provide ongoing training and regular maintenance advice to help improve color control, reduce waste, increase flexographic printing press uptime, and support stable, profitable production.
4.Company Introduction
As a manufacturer specializing in flexographic printing, Changhong Printing Machinery Co., Ltd. has always regarded technological innovation as the core driving force for the company's development. The company has assembled a high-end R&D team composed of industry experts, continuously breaking through key technologies and promoting the continuous upgrade of equipment performance. At the same time, we have a professional and efficient service team that provides customers with full-process support from consultation, production to after-sales maintenance, ensuring a worry-free implementation of projects. We embrace green intelligent manufacturing, developing efficient and eco-friendly flexographic presses. With energy-saving systems and water-based ink solutions, we reduce energy use, waste, and VOC emissions, helping customers achieve sustainable production aligned with global environmental standards.
A:History Development
In 2008, we introduced our first gear-driven printing machine. It improved the traditional direct gear and chain transmission structure and became the starting point for our deeper exploration of flexographic printing technology.
After five years of persistent engineering work and countless testing adjustments, 2013 marked a key milestone: the launch of our first CI flexographic printing press. This development reshaped the company's technical direction. It broke through the speed limitations of stack type flexo presses and significantly enhanced printing registration accuracy, becoming a true turning point in our growth.
In 2016, the company successfully developed a gearless flexographic printing machine, achieving a historic breakthrough. This equipment employs advanced gearless drive technology and precise servo control, and to some extent, has also promoted the company's innovative position in the industry.
B:Scale of Company
Our manufacturing site covers about 8,000 square meters, and more than 200 experienced employees work here day to day to keep production running smoothly. With stable capacity and well-organized operations, we've been able to ship our flexo printing machines to customers around the world.
Machine Display
